The 2019 boating season is finally here, and we at TowBoatU.S. are ready for another busy season. My wife, two sons and I are very busy prepping for the season and soon our crew of dedicated TowBoatU.S. Captains, will be patrolling beside me providing the best customer service and the most professional towing assistance in our area. I am proud that BoatU.S. has recognized our local business for our commitment to customer service and our top organizational standards for the past three-years with the National “Smooth Sailing” award. We are grateful for their recognition and the continued opportunity to serve BoatUS members in our area. So, I wanted to say thank you to you, our TowBoatU.S. members, for being part of our success and for allowing us to do the jobs we love.
Thank you for being members so we don’t have to ask for payment when you call for help – members never pay. Thank you for the shout-outs from shore when our Captains expertly bring in another happy customer. Thank you for responding to the BoatU.S. customer service surveys with such positive comments about our Captains and crew.
Our crew members have been likened to super heroes, rock stars and angels. Words like amazing, outstanding, prompt, fast, and professional are common. Thank you for the towing stories that you pass to friends and families that have helped to build our reputation and our success. We are humbled by your kindness, optimistic about the coming season and energized by each and every interaction. Here are a few of our favorites:
“The process from beginning to end was excellent!\” – Gilbert G.
“Captain had great skills to maneuver my deep draft boat through a narrow channel!” – Robert L.
“Great phone service and Capt. Tom did a great job helping me pull in the anchor in heavy wind and get back into the marina. He did a better job of getting my boat to the pier than I could have done. Thanks!!” – Ron S.
As always, it is our goal to arrive promptly, to treat you, your family and boat with respect and care, and to get you home safe and sound while offering the best value-filled membership on the market. If you are not a member yet, we encourage you to call for your new membership before you head out on the water. I tell everyone that the hardest part of our day is when we have to ask a non-member in distress for their credit card before we can send out help. Give Christine a call and she can answer your questions and explain why being a TowBoatU.S. member is a no-brainer for boaters. And, as always, we are happy to help.
